Privacy Notice

Privacy Notice for Iq777

Iq777 is committed to safeguarding your personal data. This privacy notice explains what information we collect, how we use it, how we protect it and the rights you have in relation to your data when you access our gaming services and website. It applies to players and visitors in jurisdictions where we operate and where data protection laws permit us to process your information.

Data We Collect

• Identity and contact details: name, date of birth, address, email address, phone number.
• Account information: username, password (securely stored), account settings, registration history, login activity, and security questions.
• Financial information: payment method details, transaction history, deposits, withdrawals, winnings, and related identifiers used for processing payments.
• Identity verification data: government-issued identification documents or parts thereof, to comply with regulatory and licensing requirements.
• Device and technical data: IP address, browser type, device type, operating system, language, time zone, and navigation data, including pages visited and referral sources.
• User activity data: gameplay activity, betting history, dates and times of interactions, and customer support communications.
• Location data: approximate geolocation derived from your IP address to enforce geographic restrictions.
• Marketing preferences: consent status and communication preferences for direct marketing.

How We Collect It

We collect data directly from you when you register, deposit funds, place bets, or contact our support team. We also collect automatically through cookies and related technologies during your use of our site and services. We may obtain data from trusted service providers, payment processors and identity verification partners to facilitate account management, anti-fraud controls and regulatory compliance. Data may also be collected from publicly available sources where permitted by law.

Purposes and Legal Bases for Processing

We process your personal data for the following purposes, based on the corresponding legal bases:

• To provide and administer our gaming services, manage accounts, verify identity and process bets and payments — contractual necessity and legitimate interests.
• To comply with legal and regulatory obligations (including anti-money laundering, counter-terrorism financing, gambling licensing, and age verification) — compliance with legal obligations.
• To improve, personalize and secure our services — legitimate interests, with safeguards for your rights.
• To communicate with you about account activity, updates, security, and support — contractual necessity and legitimate interests.
• To detect, prevent and respond to fraud, financial crime and misconduct — legitimate interests and compliance with law.
• To conduct audits, risk assessments and regulatory reporting — legal obligation and legitimate interests.
• To offer promotional information and new features with your consent — consent and legitimate interests, where applicable (marketing).

Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze trends and support security. Essential cookies enable core features such as authentication and transaction processing and do not require separate consent. Non-essential cookies used for analytics, personalization or marketing require your consent and can be disabled in your browser settings. Typical cookie retention is up to 12 months for non-essential cookies, with session cookies expiring at the end of the session. If you disable cookies, some features may not function properly.

Sharing and Disclosure of Information

We may disclose your personal data to:

• Group companies, service providers, payment processors, identity verification partners, and hosting providers necessary to operate the services.
• Regulators, law enforcement and other authorities as required by applicable law or legal process.
• Any potential or actual purchaser or successor in the event of a merger, acquisition or asset sale, where the data assets are part of the transaction.
• Third parties to prevent fraud, abuse or illegal activity, or to enforce our Terms and Policies.

We will not sell your personal data for marketing purposes without your explicit consent. We may share data with trusted contractors who assist with delivering services, subject to appropriate data protection safeguards.

International Transfers

Your data may be transferred to, stored or processed in jurisdictions outside your residence, including locations outside the European Economic Area. We implement appropriate safeguards, such as contractual protections and data security measures, to ensure your data remains protected in those jurisdictions. Where required by law, we will rely on appropriate transfer mechanisms to support such transfers.

Data Security

Iq777 maintains technical and organizational measures to protect personal data against unauthorized access, loss or alteration. These measures include access controls, encryption for data in transit, encryption of sensitive data at rest where feasible, secure storage, regular security testing, and staff training. We have documented incident response procedures to detect and respond to data breaches promptly, with notifications as required by applicable law.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this notice and to comply with regulatory obligations. Typical retention periods include:

• Account and transaction data: at least seven (7) years after last activity or account closure for regulatory, financial reporting and dispute resolution purposes.
• Identity verification records: retained for the period required by licensing and AML regulations, then securely deleted or anonymized.
• Support communications and logs: retained for a period necessary to resolve issues and comply with regulatory requirements.

When data is no longer required, it will be securely deleted or anonymized, except to the extent we are required to retain data for compliance or legitimate business purposes.

Your Rights and Choices

You have rights regarding your personal data, subject to applicable law. These include:

• Right of access to confirm what data we hold about you and to obtain a copy.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure (the right to be forgotten) in certain circumstances.
• Right to restriction of processing in specific situations.
• Right to data portability, allowing you to obtain and reuse your data across services.
• Right to object to processing, including profiling and direct marketing (where applicable).
• Right to withdraw consent where processing is based on consent.
• Right to lodge a complaint with a supervisory authority if you believe your data rights are violated.

To exercise any of these rights, please contact our privacy team with your full name, account details and a description of your request at [email protected]. We will respond within a reasonable time frame and, where appropriate, within statutory deadlines. We may request identity verification prior to fulfilling certain requests.

Direct Marketing and Preferences

We will seek your opt-in consent for direct marketing. You may withdraw consent or opt out of marketing communications at any time by using the unsubscribe option in emails or by contacting [email protected]. Even if you opt out of marketing, we may still send you transactional and account-related communications.

Children's Privacy

Iq777 does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably practicable.

Changes to This Policy

Iq777 may update this privacy notice to reflect changes in law, regulatory guidance or our data practices. We will publish a notice of material changes and, where required by law, obtain your consent. The effective date of the latest version will be shown at the top of this notice.

How to Contact Us

If you have questions about this privacy notice or our data practices, please contact: [email protected]. You may also reach us at our compliance office by mail at the address below or via our support channels during business hours.